About Steno
Court Reporter Relations Assistant, Provider Operations - Post-Deposition Full-Time, Remote / Hourly, Non-Exempt / Includes Benefits, PTO, Flexible Schedule, Equity Steno is growing! We’re looking for a Court Reporter Relations Assistant to join our winning... Backed by Human Ventures.
About the role
Steno is hiring a Court Reporter Relations Assistant in Remote (United States). The full description is on Steno's site.
What they're looking for
- Own and execute the Late Transcript Follow-up procedure
- Communicate rough draft and expedite transcript requests with court reporters, relaying conflicts inter-departmentally as needed
- Assist with the Reporter Rehab program, as needed
- Communicate daily with court reporters regarding job status, deadlines, and missing materials
- Monitor the @cr-liaison Slack tag and respond and/or escalate as appropriate
- Post job updates, risks, and escalations in designated Slack channels (#orders-and-expedites)
More about this role
On a regular basis, you will
- Own and execute the Late Transcript Follow-up procedure
- Communicate rough draft and expedite transcript requests with court reporters, relaying conflicts inter-departmentally as needed
- Assist with the Reporter Rehab program, as needed
- Communicate daily with court reporters regarding job status, deadlines, and missing materials
- Monitor the @cr-liaison Slack tag and respond and/or escalate as appropriate
- Post job updates, risks, and escalations in designated Slack channels (#orders-and-expedites)
- Collaborate with the Calendar Team to remove reporters from assignments when backlog thresholds are reached
- Escalate late or incomplete jobs to management, Reporter Success, or Production when appropriate
- Oversee the Court Reporter Liaison Zendesk inbox, maintain SLAs, ensure timely communication, and escalate tickets as needed
- Review the Court Reporter Status Management Looker dashboard daily
- Flag reporters with three or more outstanding transcripts and notify the Calendar Team for scheduling holds
- Track late transcript percentages; once a reporter reaches 25% all-time late transcripts, notify the Reporter Success team for remediation
-...
Browse similar: Startup jobs · Remote jobs