About Steno
Director of Strategic Operations, Litigation Support Full-Time, Remote / Salary, Exempt / Includes Benefits, PTO, Flexible Schedule, Equity Steno is growing! We're looking for a Director to join our winning team and support our mission of redefining court... Backed by Human Ventures.
About the role
Steno is hiring a Director of Strategic Operations, Litigation Support in Remote (United States). The full description is on Steno's site.
What they're looking for
- Set the strategic roadmap and annual planning goals for the service line, and run the whole portfolio as one program with clear dependencies and decision points
- Design the operating model for filing and service of process, end to end from intake, quality control, fulfillment, vendor management, to billing handoffs
- Build the guardrails a business like this demands, where mistakes are largely irreversible and a missed filing deadline can't be retried
- Codify what lives in people's heads today into systems, playbooks, and tooling a new teammate can execute against
- Own the technology strategy for the service line, and turn operational strategy into requirements our product and engineering partners can actually build against
- Make the build-versus-buy calls such as filing platform independence, service-of-process infrastructure, automation etc
More about this role
On a regular basis you will
- Set the strategic roadmap and annual planning goals for the service line, and run the whole portfolio as one program with clear dependencies and decision points
- Design the operating model for filing and service of process, end to end from intake, quality control, fulfillment, vendor management, to billing handoffs.
- Build the guardrails a business like this demands, where mistakes are largely irreversible and a missed filing deadline can't be retried
- Codify what lives in people's heads today into systems, playbooks, and tooling a new teammate can execute against
- Own the technology strategy for the service line, and turn operational strategy into requirements our product and engineering partners can actually build against
- Make the build-versus-buy calls such as filing platform independence, service-of-process infrastructure, automation etc.
- Find where automation and AI genuinely change the cost and error curve, and where we need to double down on a human touch
- Own the growth plan and its sequencing across cross-sell into our existing client base, expansion, and new service offerings
- Partner with Sales and Enablement on the commercial...
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