About Steno
Lead, Provider Ops Insights & Analytics Remote | Full-Time, Salary, Exempt | Includes Benefits, PTO, Flexible Schedule, Equity About the Role Provider Operations keeps Steno's nationwide network of court reporters running — coverage, quality, retention, and... Backed by Human Ventures.
About the role
Steno is hiring a Lead, Provider Ops Insights & Analytics in Remote (United States). The full description is on Steno's site.
What they're looking for
- Build and own the reporting and analysis backbone for Provider Operations — spanning the provider funnel (sourcing, onboarding, activation), coverage and fill rate, quality and tiering, retention, and rate strategy
- Partner day-to-day with our Provider Operations pillars and leadership to understand how the business actually runs, and translate that context into analysis the team can use
- Own dashboards and recurring reporting that make the health of the provider network visible — where it's working, where it's leaking, and why
- Build and refine a reporter quality and tiering framework that connects performance data to sourcing, retention, and incentive decisions
- Develop coverage and fill rate forecasting that flags risk by market before it becomes a miss
- Analyze retention and rate strategy — what keeps reporters engaged versus what drives attrition
More about this role
On a Regular Basis, You Will
- Build and own the reporting and analysis backbone for Provider Operations — spanning the provider funnel (sourcing, onboarding, activation), coverage and fill rate, quality and tiering, retention, and rate strategy
- Partner day-to-day with our Provider Operations pillars and leadership to understand how the business actually runs, and translate that context into analysis the team can use
- Own dashboards and recurring reporting that make the health of the provider network visible — where it's working, where it's leaking, and why
- Build and refine a reporter quality and tiering framework that connects performance data to sourcing, retention, and incentive decisions
- Develop coverage and fill rate forecasting that flags risk by market before it becomes a miss
- Analyze retention and rate strategy — what keeps reporters engaged versus what drives attrition
- Field ad hoc data and analysis requests across Provider Operations, prioritizing based on business impact
- Partner with Product, Engineering, and Data to build proper tools and instrumentation, rather than patching solutions together manually long-term
- Present findings and recommendations to...
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