Operations Coordinator, Litigation Support / Remote Competitive Compensation +Premium Medical, Dental & Vision Coverage Why You Should Choose Steno At Steno, we’re growing fast and transforming the litigation technology industry with best-in-class court... Backed by Human Ventures.
About the role
You'll crush this role if you have operational experience in litigation or legal support and you've demonstrated the ability to manage high-volume, deadline-driven workflows with precision. You're comfortable reading and interpreting common legal documents (subpoenas, court filings, notices, correspondence), and you're detail-oriented and organized enough to juggle multiple requests at once. Prior experience in legal support, paralegal work, customer service, or operations coordination rounds out your background .
What they're looking for
- Own the process from start to finish - triage and route incoming Litigation Support tickets, ensuring prompt resolution and adherence to SLAs
- Thrive in a high-volume, fast-paced environment - juggle multiple tickets and priorities without missing a beat, and adapt quickly as needs shift
- Keep client orders on track - manage phone and Zendesk communications, monitor job milestones, request vendor updates, and keep customers informed on status
- Be the problem-solver - resolve issues cross-functionally, escalate time-sensitive requests to the right person or team, and keep case records clean and accurate (no duplicates, proper merges)
- Communicate like a pro - bring a hospitality mindset to every interaction with clients, vendors, and teammates
- Work with cutting-edge tools - navigate Zendesk, Slack, Google Workspace, and eFiling/case management platforms like Journal Tech, Tyler Odyssey, LegalConnect, GreenFiling, Legal CMS, and ServeManager
More about this role
Why Litigation Support Services at Steno Is Different
- Own the process from start to finish - triage and route incoming Litigation Support tickets, ensuring prompt resolution and adherence to SLAs
- Thrive in a high-volume, fast-paced environment - juggle multiple tickets and priorities without missing a beat, and adapt quickly as needs shift
- Keep client orders on track - manage phone and Zendesk communications, monitor job milestones, request vendor updates, and keep customers informed on status
- Be the problem-solver - resolve issues cross-functionally, escalate time-sensitive requests to the right person or team, and keep case records clean and accurate (no duplicates, proper merges)
- Communicate like a pro - bring a hospitality mindset to every interaction with clients, vendors, and teammates
- Work with cutting-edge tools - navigate Zendesk, Slack, Google Workspace, and eFiling/case management platforms like Journal Tech, Tyler Odyssey, LegalConnect, GreenFiling, Legal CMS, and ServeManager
- Stay organized and on top of it all - support Lit Support projects like the Guru knowledge base and meeting notes, and grow through regular 1:1s, coaching, and quality...
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