About Steno
Sr. Manager, Provider Operations Strategy & Programs Remote | Full-Time, Salary, Exempt | Includes Benefits, PTO, Flexible Schedule, Equity About the Role Provider Operations keeps Steno’s nationwide network of court reporters running — coverage, quality,... Backed by Human Ventures.
About the role
Steno is hiring a Senior Manager, Provider Operations Strategy & Programs in Remote (United States). The full description is on Steno's site.
What they're looking for
- Audit for gaps, redundancies, and hand-off friction, recommend changes and track implementation
- Act as the connective lens across Quality of Service, Staffing, Experience, Growth, Analytics, Strategy & Programs — collecting signals from each pillar and flagging conflicts or opportunities early
- Manage relationships between Provider Ops and cross-functional partners (Sales, Product, Support), proactively communicating constraints and capacity
- Run quarterly planning sessions with pillar leaders to align on roadmap and surface risks and dependencies
- Maintain a forward-looking view of what’s coming in the next 8 weeks that could surprise the business, including market shifts and product changes that affect provider strategy
- Manage project managers, developing their scope and mentoring them into more complex projects
More about this role
On a Regular Basis, You Will
- Partner with the Sr. Director to define and prioritize quarterly initiatives that span multiple pillars or require cross-functional coordination, developing comprehensive program briefs with scope, stakeholders, timeline, resource needs, success metrics, and dependencies
- Drive programs from initiation to close-out, tracking progress against milestones, escalating blockers early, and measuring outcomes—both quantitative (fill rate impact, cost savings, cycle time) and qualitative (process improvement, team alignment)
- Work with pillar leaders to document how core functions actually operate and design systems and tooling that scale processes without scaling headcount — playbooks, checklists, SLAs, decision trees that a new team member can execute on day one
- Audit for gaps, redundancies, and hand-off friction; recommend changes and track implementation
- Act as the connective lens across Quality of Service, Staffing, Experience, Growth, Analytics, Strategy & Programs — collecting signals from each pillar and flagging conflicts or opportunities early
- Manage relationships between Provider Ops and cross-functional partners (Sales, Product, Support),...
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