Backed by Insight.
About the role
Storable is building AI agents that do real work inside our products. These agents help customers over text and voice while taking manual operational processes from request to completion—not just answering questions.
What they're looking for
- Design a shared agent experience across voice, SMS, web chat, and email so channels maintain conversation state, tenant identity, and a consistent operator-facing view
- Build outbound workflows for delinquency and collections outreach, abandoned-cart and lead follow-up, and renewals, enforce consent, quiet hours, opt-outs, and frequency limits in code
- Design guardrails for workflows involving money or tenant records, including PCI-safe voice payment capture, confirmation steps, idempotency, scope limits, and warm transfer to a human with a conversation summary
- Integrate agents with legacy and poorly documented APIs using resilient authentication, retry, timeout, validation, and durable-write patterns
- Own an agent from pilot through production by creating evaluation sets and regression runs scored on task completion, then instrumenting containment, escalation, latency, and inference cost per conversation
- Analyze traces, transcripts, failures, and user outcomes to improve task completion, reliability, latency, and cost while identifying when an agent should escalate
More about this role
At Storable, we're redefining property management for specialty real estate. Powered by AI and three decades of industry data, Storable empowers over 33,000 self-storage facilities with the industry's only fully integrated technology platform. Our end-to-end solutions—from management software and demand generation to CRM tools and delinquency solutions—help storage operators streamline workflows, attract tenants, and grow revenue. Dedicated to empowering self-storage owners and operators, Storable helps you Win More every day. Explore our platform solutions at storable.com .
Storable is building AI agents that do real work inside our products. These agents help customers over text and voice while taking manual operational processes from request to completion—not just answering questions.
As a Software Engineer II, AI Agents, you will build and operate agents across Storable’s products. You will connect conversations to real systems of record, integrate with complex APIs, and create reliable paths for actions involving reservations, payments, tenant records, identity verification, and human escalation.
This role is for a backend-oriented engineer who is comfortable with ambiguity,...
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