Backed by Insight.
About the role
Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.
What they're looking for
- Serve as a primary point of contact for Newbook clients, delivering timely, high-quality support via phone, email, and other channels
- Diagnose and resolve complex technical issues using structured troubleshooting, replication, and thoughtful escalation to ensure durable resolutions
- Utilise AI-assisted tools to accelerate troubleshooting, surface relevant knowledge, and improve response quality and efficiency
- Plan and deliver engaging 1:1 and group training sessions that help clients confidently use Newbook to manage their reservations, operations, and guest experiences
- Tailor training content and materials to each client's goals, configuration, and operating model
- Prepare clients for their "go live" by validating data imports and system configuration, mitigating risks, and providing hands-on guidance during launch
More about this role
Overview
As a Training & Support Consultant, you will ensure Newbook clients receive a world-class experience from onboarding through day-to-day operations. You will combine deep product knowledge with strong communication skills to help customers get the most value from our platform.
In this dual support and training role, you will handle incoming requests, troubleshoot complex issues, and deliver engaging training that empowers clients to confidently use Newbook to run their businesses. You will work closely with teams across the company to surface feedback, reduce repeat issues, and continuously improve how we serve our customers.
You will also leverage modern tools, including AI-enabled solutions, to improve the quality, speed, and consistency of support and training, helping Newbook scale exceptional experiences across a growing global customer base.
- Serve as a primary point of contact for Newbook clients, delivering timely, high-quality support via phone, email, and other channels.
- Diagnose and resolve complex technical issues using structured troubleshooting, replication, and thoughtful escalation to ensure durable resolutions.
- Utilise AI-assisted tools to accelerate...
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