Scalable and fast APIs for building social networks and apps. Activity feeds, chat, and video solutions powered by a global Edge Network. Backed by Techstars and Felicis.
About the role
You'll own the customer side of Trust & Safety: getting new customers live, keeping their detection accurate as their communities evolve, and making their Trust & Safety teams genuinely good at using the product.
What they're looking for
- 3+ years in a customer-facing role at a technical or SaaS company — customer success, implementation, solutions consulting, technical account management, professional services, or Trust & Safety operations with external stakeholders
- Comfortable being technical without being an engineer
- Strong project management instincts. You can run several onboardings at once and keep every one of them honest about where it stands
- Analytical: you're drawn to the question "is this actually working?" and you know how to answer it with data rather than vibes
- Excellent written and verbal communication. You can hold a room of moderators in a training session and a room of executives in a business review, and adjust accordingly
- Based in or willing to relocate to the Boulder, CO area, with 3 days per week in our Boulder office
More about this role
Stream powers chat, video, activity feeds, and moderation for over a billion end users. From Amsterdam to Boulder to Techstars, we've raised over $58.25M to build the best Chat, Video, Feeds, and Moderation infrastructure available, with best-in-class support. We're 120+ people across 35 nationalities, and we've been at this for over a decade.
Our AI Moderation product is one of the fastest-growing parts of the platform. Customers use it to detect harmful text, images, video, and audio in real time — configuring policies, harm categories, blocklists, and automated actions, then reviewing what's left in a moderation queue their teams live in every day. When it's tuned well, it protects communities and saves moderators from work no one should have to do. When it's tuned poorly, false positives frustrate good users and real harm slips through. That gap is what this role exists to close.
You'll own the customer side of Trust & Safety: getting new customers live, keeping their detection accurate as their communities evolve, and making their Trust & Safety teams genuinely good at using the product.
This is a customer-facing role with a hands-on technical edge. You won't be shipping...
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