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Customer Success Manager, Enterprise

Stripe · Chicago, US · On-site

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About Stripe

Stripe is a financial services platform that helps all types of businesses accept payments, build flexible billing models, and manage money movement. Backed by General Catalyst, Khosla and Kleiner Perkins.

About the role

This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. IL60

What they're looking for

  • Supporting expansion of complex accounts, including identifying opportunities, driving business outcomes,
  • Building and fostering relationships with senior executives in business, product and finance in partnership with the Account Executive and team,
  • Driving overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction,
  • SaaS, and
  • Finance, consulting, and account management
More about this role

Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

  • Support post-sales engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers.
  • Manage a book of customers to drive overall account health, including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction.
  • Serve as a trusted payments and product advisor to manage customers by delivering payment performance and industry insights.
  • Perform business reviews to align on user priorities, review payments performance metrics, share company product roadmap and provide guidance on how to optimize the value from the company.
  • Advocate for the customer to internal stakeholders.
  • Share customer...

Read the full posting on Stripe's site ↗

Global Operations

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