Stripe is a financial services platform that helps all types of businesses accept payments, build flexible billing models, and manage money movement. Backed by General Catalyst, Khosla and Kleiner Perkins.
About the role
As a Risk Operations Analyst on the Strategic Supportability Operations team, you will investigate and assess complex, gray-area user business cases that require deep risk judgment and tailored solutions. You will go beyond standard procedures to understand the full risk profile of users, develop custom recommendations, and collaborate across internal teams to drive cohesive, well-reasoned decisions.
What they're looking for
- 5+ years of experience in risk management, compliance, fraud, financial operations, or a closely related field in a fast-moving environment
- Demonstrated ability to navigate gray-area and non-binary decision-making in complex risk environments
- Strong critical thinking and analytical skills, with the ability to synthesize multiple data sources into a coherent risk narrative
- Experience collaborating cross-functionally on complex problems and driving alignment across teams with competing priorities
- Ability to engage directly with users—including in difficult or sensitive conversations—with empathy, clarity, and professionalism
- Strong written and verbal communication skills, ability to articulate complex risk findings to varied audiences
More about this role
Who we are
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Strategic Supportability Operations (SSO) sits within Risk Operations and User Policy Operations. Our team is focused on protecting and advancing Stripe's business, brand, and mission by deploying industry-leading supportability solutions that instill user and partner trust in Stripe, while enabling progressive and sustainable business growth. Unlike other Risk Operations teams, SSO handles the most complex, high-stakes, and ambiguous user business cases—ones that require deep investigation, custom risk analysis, and creative problem-solving at the intersection of user experience, compliance, financial partner requirements, and Stripe's growth ambitions.
As a Risk Operations Analyst...
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