The app for independent voices. Backed by General Catalyst, Y Combinator and a16z.
About the role
Work the S&E queues day to day: spam and abuse reports, suspension appeals, publication appeals, account deletion requests, and user-reported policy violations, applying macros and SOPs where they fit and judgment where they don't. Handle appeals with care: check the original enforcement decision, weigh new context, and write a clear outcome the user can understand, whether it's an overturn or a hold.
More about this role
Substack’s mission is to build a new economic engine for culture. From the beginning, we have been clear in our belief in the free press and free speech—values we consider inseparable and fundamental to a trustworthy media system. To achieve our mission, Substack must uphold free expression while maintaining a vibrant platform with clear rules that allow for the open exchange of ideas.
Our Standards & Enforcement team handles the requests that reach the platform through user reports, account deletion requests, spam and abuse reports, and the legal-adjacent tickets that arrive alongside them. The work is deadline-bound, precedent-setting, and unforgiving of guesswork. The person on the other end of every ticket is a real user, and often a frustrated one.
We are looking for a specialist who can own this queue end to end, and who wants to make it smaller. You will resolve tickets accurately and on time, then use data and AI tooling to classify, draft, and triage so the team spends its judgment where judgment is actually required.
Work the S&E queues day to day: spam and abuse reports, suspension appeals, publication appeals, account deletion requests, and user-reported policy...
Browse similar: Startup jobs · Remote jobs