Drive B2B sales with clear data, automated follow-ups, and built-in insights. Manage accounts and act fast at every step of the customer journey. Backed by NEA.
About the role
Lead , coach, and develop a tenured team through a period of operational transformation . Clarify roles, responsibilities, and ownership across the team.
What they're looking for
- Experience evaluating and implementing integration platforms , such as Workato , Boomi, MuleSoft , or equivalent API-first / automation-based approaches
- Experience applying AI-assisted automation or tooling to improve engineering , business systems , or operational workflows
- Experience in a mid-size SaaS company navigating growth, organizational change, and technology modernization
More about this role
About SugarAI
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
Where You Fit In
As Director, Business Systems & Integration at SugarAI, you will report to the VP, IT and lead the team responsible for our internal business applications,...
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