Create stunning original music for free in seconds using our AI generator. Make your own masterpieces, share with friends, and discover music from artists worldwide. Backed by Lightspeed, IVP and Menlo.
About the role
If you’ve spent your career building world-class support organizations and you’re itching to rebuild one from the ground up — AI-first, data-driven, and at real scale — this is the role. As Director of Customer Experience (Support) at Suno, you’ll own our customer support function end-to-end: setting and managing SLAs, running a lean P&L, and ensuring every user who needs help gets a high-quality experience.
What they're looking for
- 7–9 years of experience in support leadership, with a track record of building and managing high-performing teams
- Background in consumer technology — you understand what it means to support a large, diverse user base with high expectations and low tolerance for friction
- Experience building or scaling multi-channel support operations (email, chat, in-app, etc.)
- A genuinely data-driven operating style — you set goals in metrics, track them rigorously, and use data to make decisions, not just report outcomes
- Experience managing a support P&L or cost-per-ticket model
- Strong process instincts — you document, systematize, and build for repeatability
More about this role
We're building the world's first creative entertainment platform, where the entire world can feel the joy and fulfillment of making music. Music is for everyone: Our users include everyone from grandmothers creating songs for their loved ones, to Grammy winners using Suno Studio, our power tool, to make the most popular hits in the world.
Building the future of entertainment requires ambition. The pace is fast, the problems are hard, and the work demands ownership and intensity. For the right people, it’s incredibly rewarding: a chance to shape a new medium, work with a small team that cares deeply about quality, make music, drink too much coffee, and build something that millions of people use to express themselves in ways that were never before possible.
Suno is the fastest growing consumer entertainment company and the leader in AI music. We are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA).
If you’ve spent your career building world-class support organizations and you’re itching to rebuild one from...
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