Sunset is a free estate settlement platform for families. Find, claim, and close every account, asset, and debt the deceased left behind. Start today. Backed by Y Combinator.
About the role
Due to continued growth, Sunset is expanding our client success team and seeking an ambitious Client Success Manager based in New York City (or open to relocation), reporting to the Director of Client Success. As an early member of the team, this role will serve two purposes: first, to provide frontline (reactive) support to clients throughout the dissolution process; and second, to assist with key aspects of the wind-down, such as dissolution filings and the redistribution of capital to investors.
What they're looking for
- 2–4 years of experience in a client-facing operations, customer support, or customer success role, ideally in a complex or regulated environment
- Experience supporting customers via phone, email, tickets, or live chat
- Ability to learn complex processes that are supported by software, and become a subject matter expert
- The ability to evaluate, troubleshoot, replicate, and follow up on customer questions and issues
- Knowledge of common help desk/ticketing solutions, such as Zendesk, Pylon, etc
- The ability to stay organized across multiple dedicated clients, managing both reactive issues and proactive activities throughout the dissolution
More about this role
Hi, we’re Sunset – one of the fastest-growing tech startups helping venture-backed startups shut down gracefully. We’re the one-stop shop for dissolutions, handling all the legal, tax, and operational activities involved in winding down.
In 2 years, we’ve helped hundreds of venture-backed startups shut down, scaled from $0 to multi eight-figure run rate, and raised over $12M from top-tier investors, including Floodgate, Afore, Ludlow, and Hustle Fund, to further our mission to help founders find what’s next.
We’re a growing team with offices in Brooklyn, NY, and would love for you to join us! You can learn more about Sunset here .
Due to continued growth, Sunset is expanding our client success team and seeking an ambitious Client Success Manager based in New York City (or open to relocation), reporting to the Director of Client Success. As an early member of the team, this role will serve two purposes: first, to provide frontline (reactive) support to clients throughout the dissolution process; and second, to assist with key aspects of the wind-down, such as dissolution filings and the redistribution of capital to investors.
As a Client Success Manager at Sunset, you will own a...
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