Backed by Techstars.
About the role
Super Dispatch is looking to bring on a Customer Support Specialist , who will play a pivotal role in supporting our diverse customer base, including carriers, drivers, shippers, and brokers. In addition to addressing platform-related inquiries, you will handle billing issues, assist with our SuperPay solution, and ensure an exceptional user experience. This role demands a balance of technical proficiency, problem-solving skills, and customer empathy.
What they're looking for
- 2–4 years of experience in customer support, preferably in a SaaS or technical environment
- Strong communication skills, with the ability to convey technical concepts clearly to non-technical users (e.g., API connections)
- Experience supporting billing systems or payment platforms (e.g., Braintree, Chargebee, or similar)
- Familiarity with software troubleshooting practices and customer success strategies
- Ability to manage complex inquiries and resolve escalated issues effectively
- Proactive mindset with strong organizational skills and attention to detail
More about this role
Super Dispatch is looking to bring on a Customer Support Specialist , who will play a pivotal role in supporting our diverse customer base, including carriers, drivers, shippers, and brokers. In addition to addressing platform-related inquiries, you will handle billing issues, assist with our SuperPay solution, and ensure an exceptional user experience. This role demands a balance of technical proficiency, problem-solving skills, and customer empathy. We're looking for someone who is motivated, adaptable and professional who excels at balancing technical problem-solving with exceptional customer service. You have a proven ability to manage diverse user needs and contribute to a dynamic, fast-paced team environment.
SHIFT: 11 a.m. - 7 p.m. CST 3 Week days (you are able to choose which 2 days you are off) + Saturday and Sunday.
About Super Dispatch
Super Dispatch is the leading end-to-end transport management platform built exclusively for the auto transport industry. For too long, vehicle shipping has been burdened by fragmentation, endless phone calls, and mountain loads of manual paperwork. We are changing that. By connecting shippers and carriers within a single, unified digital...
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