Superdial automates high-volume outbound phone calls that healthcare teams make to insurers using advanced voice AI. Backed by Greycroft.
About the role
Analyze engagement and usage data to identify and resolve friction points in the customer journey. Own quality initiatives to maintain high retention alongside the customer success team
What they're looking for
- Proficient in data analysis and operational tooling (SQL, Excel/Sheets, dashboards)
- Strong problem-solving, communication, and cross-functional collaboration skills
More about this role
SuperDial is looking for an Operations Associate improve internal operational performance.
Analyze engagement and usage data to identify and resolve friction points in the customer journey.
Own quality initiatives to maintain high retention alongside the customer success team
Improve operational efficiency across call center and support workflows through process redesign, automation, and performance tracking.
Collaborate across teams (Product, Customer Success, Engineering) to implement scalable systems and workflows.
1+ year in consulting or in an operations role at a startup.
Strong analytical skills with experience using Excel, SQL, or other data tools.
Highly organized and detail-oriented, with a proactive problem-solving mindset.
Ability to manage multiple tasks and work cross-functionally in a fast-paced environment.
Strong verbal and written communication skills, with the ability to present data clearly.
Proficient in data analysis and operational tooling (SQL, Excel/Sheets, dashboards).
Strong problem-solving, communication, and cross-functional collaboration skills.
The opportunity to contribute to key operational improvements at a fast-growing AI-powered healthcare...
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