Superdial automates high-volume outbound phone calls that healthcare teams make to insurers using advanced voice AI. Backed by Greycroft.
About the role
We’re hiring an Operations Lead to own one of the most important moments in the customer journey: a customer’s first operational experience with SuperDial.
What they're looking for
- You are a high-ownership operator who enjoys turning ambiguity into structure
- You are not an order taker, you clarify the problem, build the plan, drive execution, and communicate progress
- You make strong decisions with imperfect information and know when to solve, escalate, or bring others in
- You are structured, metrics-oriented, and comfortable managing multiple moving pieces without losing sight of outcomes
- You can diagnose performance issues, identify root causes, and separate symptoms from systemic problems
- You communicate clearly and can translate operational detail into customer, commercial, and leadership-ready context
More about this role
We’re hiring an Operations Lead to own one of the most important moments in the customer journey: a customer’s first operational experience with SuperDial.
This role owns trial execution from customer and use-case intake through results delivery and handoff into deployment. You’ll work closely with Sales, Customer Success, Product, Engineering, Quality, and Agent Operations to ensure trials are clearly scoped, operationally sound, measured accurately, and translated into insights that help customers and internal teams make confident decisions.
This is not a coordination role. We’re looking for a strong operator who can bring structure to ambiguity, diagnose what is driving performance, and build repeatable systems that make trial operations more consistent, measurable, and scalable.
This role will report to the Director of Agent Operations and is based in New York, NY with a hybrid in-office model.
Partner with Sales and Customer Success to understand each customer’s workflow, use case, success criteria, constraints, and decision-making context.
Translate ambiguous customer needs into clear operational requirements, workflows, scripts, inputs, quality expectations, and success...
Browse similar: Startup jobs