Supermetrics is the leading Marketing Intelligence Platform for agencies and brands that allows you to connect, manage, analyze, and activate your data. Backed by IVP.
About the role
Supermetrics is looking for a Senior Technical Support Engineer to own our most complex customer relationships. This isn't a software engineering role, resolving tickets and owning the technical relationship is the core of the job, but you're expected to arrive already comfortable directing agentic AI tools, such as AI coding assistants built into your editor or terminal, to diagnose and fix issues faster, not treat that as a stretch skill to pick up later. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- A background in technical or customer support, solutions engineering, or technical operations, especially within a SaaS setting
- Skilled at investigating, diagnosing, and documenting, and able to remain comfortable with uncertainty until the evidence becomes clear
- Comfortable reading and making small changes to code, working with version control, and understanding how APIs and data pipelines fit together
- An agentic mindset: confidence directing an AI coding agent toward a fix, paired with discipline about testing its output rather than taking it on faith
- Genuine curiosity about how data moves and breaks, with motivation to build deep familiarity with Supermetrics' connectors and integrations over time
- Clear and effective communication in writing and speaking, making technical details understandable for customers and engineering stakeholders
More about this role
Supermetrics is looking for a Senior Technical Support Engineer to own our most complex customer relationships. This isn't a software engineering role, resolving tickets and owning the technical relationship is the core of the job, but you're expected to arrive already comfortable directing agentic AI tools, such as AI coding assistants built into your editor or terminal, to diagnose and fix issues faster, not treat that as a stretch skill to pick up later.
You'll move fluidly between talking a customer through a connector failure and using an AI coding agent to trace a schema mismatch to its root cause, and as your product depth grows, you'll increasingly turn bug reports into proposed fixes rather than just well-documented tickets for someone else to pick up. As AI handles more of the day-to-day questions, this role becomes about the cases that need real technical judgment, and using AI to solve problems that used to require an engineering handoff.
Please not the role is fully remote and will will only consider candidates in the following states NY, MA, NJ, GA, IL, NC, SC, FL, IN, MD, VA, MI, TX, PA, DE, VT
- Own resolution of technical and product queries, from connector issues...
Browse similar: Startup jobs · Remote jobs