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About the role
Columbia Woodlands is seeking an enthusiastic and customer-focused Guest Services Representative to join our team. In this role, you will help create unforgettable experiences for guests staying at our luxury glamping resort. From welcoming arrivals and coordinating outdoor activities to delivering personalized service throughout each stay, you will play a vital role in providing exceptional hospitality and ensuring every guest enjoys a memorable experience.
What they're looking for
- Welcome guests with professionalism and provide a warm, personalized arrival experience
- Assist guests with luggage handling, turn-down service, and special requests
- Coordinate and schedule outdoor experiences, including hiking excursions, fishing trips, campfire gatherings, and other resort activities
- Deliver food, beverages, and amenities to cabins and designated activity areas
- Anticipate guest needs and provide proactive, high-quality service
- Respond to guest inquiries and resolve concerns promptly and professionally
More about this role
Job Summary
Columbia Woodlands is seeking an enthusiastic and customer-focused Guest Services Representative to join our team. In this role, you will help create unforgettable experiences for guests staying at our luxury glamping resort. From welcoming arrivals and coordinating outdoor activities to delivering personalized service throughout each stay, you will play a vital role in providing exceptional hospitality and ensuring every guest enjoys a memorable experience.
Responsibilities
- Welcome guests with professionalism and provide a warm, personalized arrival experience.
- Assist guests with luggage handling, turn-down service, and special requests.
- Coordinate and schedule outdoor experiences, including hiking excursions, fishing trips, campfire gatherings, and other resort activities.
- Deliver food, beverages, and amenities to cabins and designated activity areas.
- Anticipate guest needs and provide proactive, high-quality service.
- Respond to guest inquiries and resolve concerns promptly and professionally.
- Maintain knowledge of resort amenities, services, and local attractions.
- Collaborate with housekeeping, food service, and other departments to ensure seamless...
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