Backed by Y Combinator.
About the role
Swayable is looking for a high-performing leader to run the Client Success team. This function owns end-to-end client relationships across brand and advocacy clients, sets the bar for client experience across every account, and builds the team, processes, resourcing, and tooling needed to scale.
What they're looking for
- 10+ years of experience in client success, account management, or professional services, including several years leading and scaling a team, ideally at a high-growth SaaS company
- Track record owning end-to-end client relationships with major brands or complex organizational clients, including retention, expansion, and escalation management
- Demonstrated success building and scaling operational infrastructure (e.g., playbooks, workflows, tooling, capacity planning, and reporting) to support team and client growth
- A commercially-minded approach to client management, comfortable identifying expansion opportunities and partnering with sales or account management teams to act on them
- Experience coaching and developing managers or individual contributors, with a track record of raising the bar on client-facing skills across a team
- Excellent judgment operating at the intersection of client strategy and technical/ methodological delivery, with the ability to translate between the two for clients, cross-functional teams, and leadership
More about this role
Swayable is a fast-growing AI and automated data science platform that measures public opinion, and the impact of messages and advertising content on it. We are a 50-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (JP Morgan Chase, Airbnb, Paramount Pictures), technology companies (Anthropic, Meta, Amazon), academic researchers (MIT, Yale, Stanford) and mission-aligned civic advocacy campaigns (e.g. on climate, human rights and elections). Check our our values & culture deck to learn more: https://tinyurl.com/4zjchwzs
Joining Swayable means being on a team whose work changes the course of history. The technology we develop is at the leading edge of transforming some of the world’s most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable growth of consumer-facing brands.
Swayable is looking for a high-performing leader to run the Client Success team. This function owns end-to-end client relationships...
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