We see carbon not as a limitation, but as a creative force for innovation and positive growth. We believe we can help any businesses become a Forever Company. Backed by Insight.
About the role
Build trusted partnerships with executive sponsors and RevOps leaders across key accounts. Lead enterprise onboarding, technical configuration, and strategic enablement plans.
What they're looking for
- 5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI
- Extensive Salesforce knowledge, including data model, automation, and advanced configuration
- Salesforce Administrator certification (preferred)
- Proven ability to manage multi-stakeholder relationships across business and technical teams
- Experience with complex integrations, security reviews, and compliance processes
- Exceptional communication and executive presentation skills
More about this role
Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence.
As a Customer Success Manager , you’ll own relationships with Sweep’s largest and most complex enterprise accounts. You’ll act as both strategic advisor and technical expert, ensuring seamless integration into each customer’s Salesforce ecosystem and long-term business success.
Build trusted partnerships with executive sponsors and RevOps leaders across key accounts.
Lead enterprise onboarding, technical configuration, and strategic enablement plans.
Deeply understand each customer’s Salesforce infrastructure, data flow, and GTM strategy.
Serve as the technical liaison between customer teams and Sweep’s Product, Engineering, and Support teams.
Proactively monitor account health, usage trends, and adoption metrics to drive retention and expansion.
Run quarterly business reviews, identify growth opportunities, and advocate for customer needs internally.
Manage and drive annual customer contract renewals, maintaining long-term customer relationships and retention.
Develop scalable best practices and playbooks for enterprise success and...
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