Government-approved live streaming platform available through GSA Schedule Contract 47QSWA18D008F. Trusted by federal agencies via Carahsoft partnership for federal, state & local governments. Secure multistreaming to social platforms with enterprise-grade... Backed by Techstars.
About the role
Model and reinforce a positive, service-oriented culture; motivate the team during high-demand periods and keep morale steady when things get complicated Serve as the primary escalation point for end-user incidents, requests, and personnel matters — owning issues through resolution with a sense of urgency and accountability
What they're looking for
- A genuine customer-first orientation — you measure your success by how well your team serves others, not by how technically sophisticated your solutions are
- 2+ years of recent leadership experience managing a team
- A positive, optimistic outlook — you energize teams rather than drain them, and you find solutions instead of reasons something won't work
- Strong sense of ownership, proactive at finding solutions and simplifying systems
- Excellent communication skills — especially with executives, business stakeholders, and end users who may have zero interest in how the sausage is made
- Organized and detail-oriented, with experience managing metrics, SLA performance, and operational reporting
More about this role
Switchboard is seeking a Technical Support Manager on behalf of our client, Open Technology Solutions (OTS). This is a people-first leadership role for someone who genuinely loves the service side of IT. In this role you will be on site with one OTS' credit union partners, supporting a team of six technicians. If you thrive in a fast-paced environment and take pride in delivering exceptional end-user experiences, we want to hear from you.
Open Technology Solutions (OTS) is a CUSO (Credit Union Service Organization) providing shared technology services to credit union partners. Built on a cooperative model, OTS delivers enterprise-grade IT infrastructure, support, and innovation to its partner organizations — allowing them to compete at a higher level while keeping costs in check. OTS operates with the values of a credit union at its core: member-focused, collaborative, and committed to long-term relationships over short-term wins.
Model and reinforce a positive, service-oriented culture; motivate the team during high-demand periods and keep morale steady when things get complicated
Serve as the primary escalation point for end-user incidents, requests, and personnel matters —...
Browse similar: Startup jobs