Centralize data, optimize content, and accelerate time to market with product experience management, product information management, and master domain management. Backed by Battery.
About the role
As a Senior Customer Success Manager , you will own the post-sale relationship for a portfolio of Syndigo’s largest and most strategic customers. You will act as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded enterprise accounts.
What they're looking for
- Own the end-to-end success of assigned strategic enterprise accounts following implementation
- Establish, document, and track customer goals, success metrics, and ROI realization plans
- Lead recurring executive-level conversations focused on value delivered, business impact, and strategic alignment
- Build and maintain trusted relationships with senior customer stakeholders (Director, VP, C-level)
- Serve as the primary point of contact and escalation owner for assigned accounts, internally and externally
- Lead structured performance reviews (including QBRs) that highlight outcomes, insights, risks, and next steps while driving ongoing discovery
More about this role
Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com .
**This is a hybrid position that requires 2 days per week in office at our Chicago location**
As a Senior Customer Success Manager , you will own the post-sale relationship for a portfolio of Syndigo’s largest and most strategic customers. You will act as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded enterprise accounts.
You will manage a book of business of approximately 8-12 strategic enterprise customers , fostering strong partnerships through a deep understanding of each customer’s business objectives, priorities, and challenges.
You will play a role in improving our competitive advantage...
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