The observability and control platform for hardware systems. Backed by Y Combinator.
About the role
The Partner Operations Manager I supports daily operational and post-sales activities for customers and partners. This role is responsible for processing orders, managing customer inquiries, coordinating with vendors, and ensuring a smooth customer experience throughout the order lifecycle. The position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
What they're looking for
- Advanced English proficiency, both written and spoken
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and common workplace productivity tools, including Outlook, Teams, Word, and Excel
- Strong attention to detail and organizational abilities
- Customer service and problem-solving mindset
- Ability to manage multiple tasks and deadlines in a fast-paced environment
More about this role
The Partner Operations Manager I supports daily operational and post-sales activities for customers and partners. This role is responsible for processing orders, managing customer inquiries, coordinating with vendors, and ensuring a smooth customer experience throughout the order lifecycle. The position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
- Process customer orders accurately and efficiently.
- Provide post-sales support and customer service.
- Assist with digital delivery requests and related customer inquiries.
- Provide shipping updates and order status information.
- Handle license resend requests and other post-purchase inquiries.
- Initiate and coordinate returns, warranty, and product-related service requests.
- Work with vendors and internal teams to resolve customer issues.
- Maintain accurate records within company systems and vendor platforms.
- Use internal systems and business tools to support daily operational activities.
- Meet productivity and service-level expectations established by the team.
- Advanced English proficiency, both written and spoken.
- Strong written and verbal...
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