WANANDA33 Hadir membawa organisasi komunitas editor berkelas synthesia.club membawa perubahan yang signifikat dalam dunia editing Ai dengan jasa profesional dan terampil di setiap fitur. Backed by 500 Global.
About the role
We are hiring a Director of CS Operations to own the operating rhythm of our post-sales organization globally: Customer Success, Professional Services, Support & Moderation. This is a player/coach role, our first Post-Sales Operations leadership seat in North America, alongside existing EMEA coverage. This role reports to the VP of Revenue Operations. You have owned a renewal forecast or health-scoring model, not just supported one.
What they're looking for
- 8+ years in Customer Success Operations , Post-Sales Operations, or Revenue Operations in B2B SaaS, including people management
- B2B SaaS domain expertise , with experience at both small and large B2B SaaS companies
- You have owned a renewal forecast or health-scoring model, not just supported one
- Deep, hands-on experience with a CS platform (Gainsight or Planhat) and Salesforce
- You have put AI or automation into a live CS or support workflow and can describe the result
- Credible with senior CS Leaders & CROs, and senior stakeholders
More about this role
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
About the role…
We are hiring a Director of CS Operations to own the operating rhythm of our post-sales organization globally: Customer Success, Professional Services, Support & Moderation. This is a player/coach role, our first Post-Sales Operations leadership seat in North America, alongside existing EMEA coverage. This role reports to the VP of Revenue Operations.
Renewal forecasting and health-score inspection. Own renewal...
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