Taara is a telecommunication company specializing in free-space optical solutions. Backed by Space Capital.
About the role
At Taara , we are looking for a skilled technical problem solver to join our team. This Senior Technical Escalations Engineer will be responsible for replicating complex field issues, performing deep-dive root cause analysis on wireless optical communication (WOC) products, and driving strong alignment and shared understanding among our customer support, network operations, product and engineering teams.
More about this role
Born at X, Google's Moonshot Factory, Taara is on a mission to connect billions of people lacking abundant and affordable internet today by pioneering the way we use light to deliver faster, cheaper, more reliable connectivity. You can help lead the charge in bringing our groundbreaking wireless optical communication and photonics chip technologies to the world. Join us to light the way for bridging the digital divide and illuminating the future.
At Taara , we are looking for a skilled technical problem solver to join our team. This Senior Technical Escalations Engineer will be responsible for replicating complex field issues, performing deep-dive root cause analysis on wireless optical communication (WOC) products, and driving strong alignment and shared understanding among our customer support, network operations, product and engineering teams. You’ll also be a primary owner of our user acceptance testing work streams, helping to ensure that our hardware and software enhancements will work seamlessly in the array of network environments in which our customers deploy our products.
Advanced Troubleshooting: Act as the Tier 3 escalation point for complex technical issues that...
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