Automate your B2B revenue process with Tabs - the AI-powered platform for contract-to-cash automation. Streamline invoicing, payments, reporting, and more. Get a demo now! Backed by General Catalyst and Lightspeed.
About the role
Resolve complex support issues from merchants via email, Slack, and chat, ensuring fast, clear, and accurate responses. Own ticket triage & prioritization , identifying the root cause of issues and escalating appropriately.
What they're looking for
- 2-5 years in a support, technical support, or customer success role, preferably in a SaaS or fintech environment
- Exceptional problem-solving skills —you’re resourceful, detail-oriented, and able to think on your feet
- Technical aptitude , with experience troubleshooting API, ERP, or payment-related issues
- Accounting knowledge a plus
- Excellent written and verbal communication , with the ability to break down complex topics into clear, merchant-friendly explanations
- Ability to manage high ticket volume while maintaining high-quality responses
More about this role
Tabs is the AI Operating System for Revenue, built for modern finance and accounting teams. It combines deep revenue and accounting expertise with the agents and applications needed to run revenue work end to end. Tabs understands customer and contract context, applies accounting logic, and executes critical workflows with built in controls, auditability, and human oversight. With Tabs, finance teams can move from manually managing revenue workflows to directing outcomes while the system executes the work.
We’re looking for a highly capable, fast-thinking Technical Support Engineer to help manage the increasing volume of technical support requests from our merchants (a Tabs customer). You will be the first line of defense for troubleshooting, issue resolution, and merchant education—ensuring our merchants get the best possible experience with Tabs.
You will collaborate cross-functionally with Customer Success, Engineering, Product, and Contract Operations to resolve technical issues and identify recurring trends. As part of the team, you’ll be the go-to person for resolving technical challenges that don’t require engineering-level intervention but are crucial for our merchants’...
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