Taktile is the Agentic Decision Platform empowering financial institutions to combine the speed of AI automation with the oversight of people, so teams can safely approve customers, catch more fraud, and stay compliant. Backed by Index and Y Combinator.
About the role
Taktile is building the infrastructure that enables financial institutions to become truly AI-native. As our customer base grows, we're looking for a Director of Forward Deployed Engineering to lead our NORAM FDE organization and scale how we deliver complex AI and decisioning solutions into production.
What they're looking for
- You have experience in building AI applications within financial services
- You have experience in applying and optimizing statistical and machine learning models to solve business problems
- You have first hand experience in at least one of our core use cases: business onboarding, business loan underwriting, insurance claim processing, and financial crime / fraud / AML investigation
- You have experience with at least one of the major cloud platforms (AWS, Azure, GCP)
More about this role
Taktile is building the infrastructure that enables financial institutions to become truly AI-native. As our customer base grows, we're looking for a Director of Forward Deployed Engineering to lead our NORAM FDE organization and scale how we deliver complex AI and decisioning solutions into production.
This is a hands-on leadership role for someone who has led teams of Forward Deployed, Implementation, or Delivery Engineers through complex enterprise deployments. You’ll lead a team of 15-20 FDEs while also acting as a senior technical leader on our most challenging customer engagements. You’ll help define the operating model, tooling, and standards that allow an FDE-led delivery organization to move quickly while consistently delivering production-grade solutions and measurable customer value.
Lead a team of 15-20 FDEs in our NORAM region to ensure signed contracts are delivered in production with solid, measurable business value.
Own the Quarterly Go-live ARR metric for NORAM region.
Own team operations e.g. monitor signed contracts backlog, manage implementation pipeline, assign project staffing, monitor team capacity, review project milestones, evaluate and sign off project...
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