Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes. Backed by 500 Global.
About the role
The Principal Forward Deployed Engineer (FDE) is a technical leader responsible for shaping how Talkdesk’s most strategic global enterprise customers deploy and scale our Agentic AI platform. Sitting at the intersection of enterprise architecture, hands-on software engineering, and strategic client leadership, you will own the end-to-end technical strategy for tier-one accounts, design reusable multi-agent architectures, and elevate engineering standards across the entire FDE organization.This role is for an...
What they're looking for
- Proven Track Record at Enterprise Scale: Experience leading client-side architecture and integration for large IT environments (e.g., global ERPs, legacy contact center infrastructure, enterprise CRMs)
- Advanced Software Engineering: Exceptional proficiency in TypeScript, Python, JavaScript, or similar modern languages, with an uncompromising standard for secure, scalable, and fully tested production code
- Complex Systems Integration: Expert knowledge of enterprise integration patterns (REST/GraphQL APIs, webhooks, gRPC, event-driven architectures, Kafka/RabbitMQ) and enterprise data flows
- Executive Presence & Influence: Demonstrated ability to build trust, navigate complex organizational dynamics, and drive technical consensus with C-suite executives and VP-level engineering leadership
More about this role
The Principal Forward Deployed Engineer (FDE) is a technical leader responsible for shaping how Talkdesk’s most strategic global enterprise customers deploy and scale our Agentic AI platform. Sitting at the intersection of enterprise architecture, hands-on software engineering, and strategic client leadership, you will own the end-to-end technical strategy for tier-one accounts, design reusable multi-agent architectures, and elevate engineering standards across the entire FDE organization.This role is for an engineering lead who builds the foundational blueprints, internal tools, and architectural standards that allow Talkdesk to scale its AI platform globally. This person will excel in high-stakes environments, serving as a trusted advisor on projects accounts and has the capability to manage and provide solution guidance to executives along with driving high-impact technical execution from initial design to production.
- Architecture and systems strategy: Act as the lead Technical Architect for Talkdesk’s largest, most complex global deployments. Design robust, scalable, and secure multi-agent systems, establishing architectural blueprints for enterprise integration across...
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