Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes. Backed by 500 Global.
About the role
We are seeking a Head of People Operations and Rewards to architect and lead the operating system behind our People organization by connecting strategy, talent, programs, processes, data and technology so the function operates as one integrated system.
What they're looking for
- Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
More about this role
We are seeking a Head of People Operations and Rewards to architect and lead the operating system behind our People organization by connecting strategy, talent, programs, processes, data and technology so the function operates as one integrated system.
This is not a traditional People Operations or Shared Services role. It is an enterprise transformation leadership role with the mandate to rethink how work gets done across People: where work should sit, how it should flow, what should be automated, how decisions get made and where we invest capacity.
As the horizontal integrator across the People organization, this leader will connect People Business Partners, Talent, Operations, Programs, Systems, Insights and business leaders by breaking down traditional functional boundaries and turning a collection of People programs into a cohesive operating model.
The role will lead a multidisciplinary organization spanning People Operations, People Programs & PMO and Total Rewards, with a mandate to simplify work, strengthen accountability and use AI, automation and data to fundamentally improve how People operates. Ultimately, this leader will build the infrastructure that allows the...
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