Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes. Backed by 500 Global.
About the role
This is a Pre-sales team leadership role , not a software engineering or product development role. The ideal candidate has a proven background in presales, customer-facing technical consulting, or customer-facing solutions architecture, and excels at combining business storytelling and executive presence with their technical expertise.
What they're looking for
- Lead a Solution Engineering team that develops and executes on go-to-market strategies to increase market penetration including driving customer facing activities, hiring, onboarding, and retaining our Solutions team
- Partner with the HLS Sales leader to lead and drive the HLS business growth through identification of opportunities aligned with Talkdesk solution differentiators and strategic imperatives
- Bring a growth-oriented Presales perspective to opportunity qualification and pursuit for the HLS team
- Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SEs motivated in a fast paced and ever changing environment
- Partner with internal teams such as Product, Engineering,Support, etc. to assure timely delivery of feature requests, bug fixes and support requests
More about this role
We are looking for an experienced Manager, Solutions Engineering - Commercial to lead and grow a high-performing team of Solutions Engineers (SEs) in our Commercial Vertical.
This is a Pre-sales team leadership role , not a software engineering or product development role. The ideal candidate has a proven background in presales, customer-facing technical consulting, or customer-facing solutions architecture, and excels at combining business storytelling and executive presence with their technical expertise.
As a leader, you’ll coach and mentor Solutions Engineers to have value-driven conversations with customers and partners, discover and design compelling solution demonstrations, and develop problem-solving solution architectures to help customers understand how our solutions will integrate into their environment.
You will also collaborate closely with Sales, Product, and Partner teams to accelerate customer adoption, drive revenue growth, and ensure overall customer success. In partnership with the AVP of Sales for the Commercial vertical , you will define and execute a go-to-market strategy focused on acquiring new logos and expanding Talkdesk’s presence within the Commercial...
Browse similar: Startup jobs · Remote jobs