Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes. Backed by 500 Global.
About the role
We are seeking an innovative, customer-focused leader to drive the AI Platform product area at Talkdesk. As the Principal Product Manager, you will be at the helm of shaping a platform that powers AI-driven solutions for the future of customer engagement. You will collaborate with designers, engineers, GTM teams, and the executive leadership to build cutting-edge AI capabilities that accelerate growth and lead to market leadership.
What they're looking for
- Bachelor's degree in Business, Marketing, Engineering, or a related field
- At least 5 years of experience in product management, with a proven track record of successfully launching and managing complex products
- Strong leadership and product management skills, with the ability to manage and motivate a team of product managers and technical staff
- Strong analytical skills, with the ability to use data and metrics to make informed product decisions
- Experience in developing product strategy and roadmaps, with a deep understanding of customer needs, market trends, and competitive landscape
- Excellent communication skills, with the ability to effectively communicate product strategy and vision to cross-functional teams and senior leadership
More about this role
We are seeking an innovative, customer-focused leader to drive the AI Platform product area at Talkdesk. As the Principal Product Manager, you will be at the helm of shaping a platform that powers AI-driven solutions for the future of customer engagement. You will collaborate with designers, engineers, GTM teams, and the executive leadership to build cutting-edge AI capabilities that accelerate growth and lead to market leadership.
In this role, you will oversee a mix of strategic product leadership and people management, with the opportunity to guide both product innovation and team development. As a key partner to our GTM teams, you’ll serve as the face of the AI platform, engaging with customers, prospects, and partners to drive adoption and success.
- The Principal Product Manager is responsible for leading the development and management of complex products from ideation to launch. This includes defining product strategy, conducting market research, developing product roadmaps, and collaborating with cross-functional teams to ensure successful product launches. The Principal Product Manager is a senior leader who provides guidance and direction to other product managers and...
Browse similar: AI jobs · AI startup jobs · Startup jobs