Tanium is a unified endpoint management and security platform: agentic AI for real-time visibility, patching, and risk remediation across endpoints. Backed by a16z and IVP.
About the role
Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates Contribute to and track activity, after action, root cause and daily status reports
What they're looking for
- Education
- Experience
- 5+ years of experience in IT/Consulting
- 5+ years of experience in Systems Administration/Engineering
- Hands-on Tanium experience a major plus
- Strong troubleshooting skills
More about this role
At Tanium, our Enterprise Services Engineers (ESEs) fulfill a vital role in our organization by serving Tanium's customers as hands-on-keyboard experts for both remote and on-site engagements. You will operate in a highly team-based environment with Technical Support Engineer s, fellow Engineers, Customer Success Managers, and Sales Account Managers. ESEs contribute to each customer's success by operating and maintaining the Tanium platform and its modules to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused outcomes, either remotely or on on-site with the customer. You’ll have continuous opportunities and challenges which will require you to apply your best technical chops in large enterprise environments, all leveraging the power of Tanium.
- Work closely with our customers to:
Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates
- Identify opportunities for our customers to get greater value from the Tanium platform
- Consistently and cogently address our customers’ needs through astute verbal and written communication skills
- Identify and rapidly assign tier...
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