Tava Health provides digital mental health services that connect individuals with licensed therapists through an online platform. The company offers therapy sessions via video, along with tools for scheduling, communication, and care coordination. Backed by Kickstart Seed Fund.
About the role
We’re looking for a motivated and experienced Customer Success Manager to join our growing team. In this role, you’ll manage a portfolio of mid-market accounts and serve as a strategic partner to senior stakeholders. You’ll support onboarding, ongoing engagement, renewals, and expansion while playing a strategic role in account retention and satisfaction.
What they're looking for
- 3+ years of experience in customer success, account management, or consulting
- Expertise managing senior stakeholder relationships
- Familiarity with healthcare, benefits, or HR tech is a plus
- Strong analytical skills and ability to drive outcomes using data
- Organized, adaptable, and outcome-oriented
More about this role
Tava Health is on a mission to improve mental health through better access to high-quality therapy. We partner with employers to provide accessible mental health benefits and support a growing network of therapists with tools to power their practices. Our team is passionate, mission-driven, and growing fast.
We’re looking for a motivated and experienced Customer Success Manager to join our growing team. In this role, you’ll manage a portfolio of mid-market accounts and serve as a strategic partner to senior stakeholders. You’ll support onboarding, ongoing engagement, renewals, and expansion while playing a strategic role in account retention and satisfaction.
This is a great opportunity for someone who excels at executive relationship management, thrives in strategic conversations, and is excited about making an impact in healthcare and mental health.
Serve as the primary point of contact and trusted advisor for customers in your book of business
Build and maintain relationships with HR leaders, benefits executives, and senior stakeholders
Own the post-sale lifecycle, delivering tailored experiences that support client goals
Lead smooth onboarding and implementation for new...
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