Team8 builds and invests in companies, improving the odds of entrepreneurial success by investing way more than capital. Backed by Bessemer.
About the role
As a Forward Deployed AI Engineer, you will work directly alongside customers to understand how fraud teams operate, configure and tailor AI agents to their environment, solve complex operational challenges, and continuously improve deployments based on real-world usage.
What they're looking for
- You enjoy solving real-world problems where there isn't an obvious answer
- You love working directly with customers and becoming deeply embedded in their business
- You're highly technical but equally comfortable collaborating with frontline teams
- You thrive in ambiguous environments where creativity matters as much as technical execution
- You naturally think outside the box and enjoy building elegant solutions for unique customer challenges
- You take ownership and are motivated by delivering measurable customer outcomes
More about this role
Charm Security is building AI-powered defense systems that protect people from scams and social engineering attacks targeting financial institutions. Our platform combines real-time conversation analysis, behavioral science, and AI agents to break the scam spell before harm occurs.
Backed by Team8, we're deploying our technology with banks and financial services companies to protect their customers at the moment of risk. Our product suite includes a Prevention Agent for real-time customer protection, a Copilot for fraud analysts, and a Customer-Facing Agent for self-service fraud reporting.
Charm Security is looking for a Forward Deployed AI Engineer to help the world's leading financial institutions deploy the next generation of AI agents for fraud, scams, and cybercrime prevention and resolution.
As a Forward Deployed AI Engineer, you will work directly alongside customers to understand how fraud teams operate, configure and tailor AI agents to their environment, solve complex operational challenges, and continuously improve deployments based on real-world usage.
You'll operate at the intersection of engineering, AI, customer success, and fraud operations. Every customer is...
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