Backed by General Catalyst.
About the role
Own a portfolio of D1 school accounts as the primary Teamworks partner and strategic advisor Drive retention and expansion by monitoring product usage and building renewal and cross-sell strategies
More about this role
We're hiring a Customer Success Manager II (DI Collegiate, North America) to own a portfolio of Division I athletic department relationships and drive retention, adoption, and growth across their Teamworks investment. I'm Michelle Rapp , Director of Customer Success at Teamworks.
Our D1 Collegiate Customer Success team is growing, and we're adding this role to continue ensuring customers extract maximum value from their Teamworks investment. In this role, you'll own the post-implementation customer lifecycle, driving retention and identifying expansion opportunities for assigned customers. You'll manage the full customer relationship across our product suite while drawing upon your deep expertise as a Teamworks Champion, becoming the go-to partner for the athletic department stakeholders who depend on it day to day. You'll build strategic relationships with athletic department staff and senior athletic department leadership who rely on your expertise to drive their success.
Own a portfolio of D1 school accounts as the primary Teamworks partner and strategic advisor
Drive retention and expansion by monitoring product usage and building renewal and cross-sell strategies
Build...
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