Backed by Index.
About the role
Own the customer relationship across assigned dealership accounts, building and maintaining trusted relationships with operational contacts, general managers, dealer principals, and other key stakeholders Develop, maintain, and execute a Customer Value Plan for every account in the portfolio, ensuring plans remain current, actionable, and aligned to dealer priorities and business outcomes
What they're looking for
- Bachelor’s degree in Business, Operations, Automotive Management, Communications, or related field preferred, equivalent relevant experience accepted in lieu of degree
- 3–5 years of experience in customer value, account management, client-facing consulting, or a related customer-facing role in a SaaS environment
- Demonstrated ability to manage executive relationships and lead value-focused conversations with dealer principals, general managers, or comparable senior customer stakeholders
- Strong analytical instincts, including the ability to review performance data, adoption trends, and operational signals and translate them into a compelling customer value narrative
- Experience developing account plans, success plans, value plans, or comparable structured customer engagement strategies preferred
- Experience forecasting account health, renewal risk, or expansion opportunity across a portfolio preferred
More about this role
Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
This role internally is a Customer Value Manager and individual must have customer success experience of 3-4 years.
The Customer Value Manager is the primary owner of the customer relationship and long-term success of assigned dealership accounts within Tekion’s Customer Value Services...
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