Backed by Index, Sequoia and a16z.
About the role
Join our Technical Services team as a Senior Platform Architect and drive transformational outcomes with Temporal. You’ll be the accountable technical owner from purchase to stable production, turning complex challenges into scalable, repeatable solutions. Shape delivery patterns, operational standards, and enablement strategies that accelerate customer success and create lasting competitive advantage across teams and environments. Work on your assigned customers' most difficult tickets and problems
More about this role
Join our Technical Services team as a Senior Platform Architect and drive transformational outcomes with Temporal. You’ll be the accountable technical owner from purchase to stable production, turning complex challenges into scalable, repeatable solutions. Shape delivery patterns, operational standards, and enablement strategies that accelerate customer success and create lasting competitive advantage across teams and environments.
Act as the single owner of customers' scale-proof production readiness
Drive the first production workflow and reduce time-to-production
Establish guardrails and best practices for reliability, failure handling, scaling, and upgrades
Make developers Temporal SDK experts, make customer platform architects Temporal Server and SDK best practice experts
Set up alerting to catch issues before customers do
Work on your assigned customers' most difficult tickets and problems
Identify and remove activation blockers early before they become escalations
Optimize costs and performance with customers
Build and execute a KPI-driven success plan tied to production outcomes
Define standards for patterns, training, governance, and operational readiness
Lead...
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