Tendo enables anyone to start their online business without investing any capital. Find products, add profit and earn cash! Join Today! Backed by Y Combinator and Lux.
About the role
Own end-to-end implementation planning for new Tendo Insights customers — building phased project plans, governance structures, and realistic timelines based on each customer's specific data, IT, and organizational constraints. Serve as the primary relationship owner for your accounts through implementation, building trusted-advisor relationships with executive sponsors (CMO/CFO-level), day-to-day champions, and operational stakeholders (CDI, HIM, IT/data teams).
What they're looking for
- Bachelor's degree in Business, Communications, or a related field, or equivalent professional experience
- 7+ years of experience in program/project management, implementation, or professional services, ideally in enterprise software, healthcare technology, or a comparably complex B2B environment
- A track record of managing complex, multi-stakeholder implementations with executive-level customer visibility — not just internal project plans
- Demonstrated judgment in navigating organizational politics and relationship risk within a customer account — you can name the real risk to an engagement, not just the risk that's easy to put in a status report
- Strong executive communication and presence — comfortable building and delivering a plan or business review directly to a customer's C-suite, and comfortable being challenged on it in the room
- Structured, rigorous planning skills: you can build a realistic, dependency-aware timeline rather than a generic template
More about this role
We're hiring a Senior Manager, Implementation Program Manager to own the delivery and relationship for a portfolio of Tendo Insights customers, from contract signature through go-live and into steady-state value realization. You'll be the person a hospital's CMO, CFO, and clinical documentation team all trust to bring order to a complex, cross-functional rollout — one that touches clinical, financial, IT, and executive stakeholders who don't always agree with each other.
This is a senior, largely autonomous role. You'll be expected to build and run your own implementation plans, manage multiple concurrent customer engagements, navigate organizational politics inside customer accounts, and represent Tendo credibly in front of hospital executives while also partnering closely with Sales, Product, and Support to make sure customer commitments are realistic and kept.
About Tendo
Make an impact—join our team!
We’re a fast-growing, mission-driven company building a culture that enables teams and individuals to thrive. Our team-driven culture and rapid growth have earned us recognition as one of Forbes’ Top Startup Employers for 2024, 2025, and 2026. Led by an experienced and proven...
Browse similar: Startup jobs · Remote jobs