Plan Less. Get Out More. AI planning for everyday life. Backed by Techstars.
About the role
Customer Support: Be a champion for our customers, representing their needs within Tern and ensuring their voices are heard by providing prompt, professional, and effective support to travel advisors, resolving issues and ensuring their success with Tern's solutions primarily through chat, phone, email, and 1:1's. Technical Troubleshooting: Identify, diagnose, and resolve technical problems, providing expert guidance and clear communication
What they're looking for
- Customer phone calls: You're experienced taking customer phone calls in high-pressure/time-sensitive situations, know how to de-escalate, can multitask to find information
- Previous travel industry experience: Whether you've worked for an online travel agency, have been or are a travel advisor
- User-facing enablement: You’re just as comfortable in the queue as you are creating a walk through video or hosting a live 1-1 training to close the ticket. You deploy the right lever for the right problems to resolve issues quickly and effectively
- Startup mindset: You're scrappy, adaptable, and ready to figure things out. You thrive on solving problems and are known for your attention to detail. You are comfortable in a fast-paced environment and can easily shift priorities as needed
More about this role
You aren't answering tickets or calls to just hit a metric, you are the frontline voice that directly shapes our product and user experience. The support team is the foundation that determines whether our users will succeed. You will help shape the future of support by rethinking and influencing how support should operate in the age of AI. If this sounds like you, we'd love to talk.
Tern is a venture-backed software company on a mission to reshape the $127B travel agency industry by giving power back to the entrepreneurs who built it.
Nearly 98% of travel agencies are small businesses. These businesses have been chronically underserved by technology. We're here to change that. Our platform helps travel advisors run more efficient, professional, and profitable operations giving them the modern infrastructure they need to lead the next chapter of travel.
But the impact goes beyond business. Travel advisors help clients move more intentionally through the world. When a traveler works with an advisor, they're more likely to avoid overtouristed hotspots and more likely to spend their dollars in places where they can do real good. That's the kind of travel we want more of.
At Tern, we...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs