Thatch is an all-in-one platform that makes it easy to offer the most personalized healthcare experience to your employees using an ICHRA. Backed by General Catalyst, Index and GV.
About the role
We’re on the lookout for an Operations Specialist, Billing and Collections to join Thatch. This role is vital for our company — you’ll own the day-to-day resolution of Thatch’s billing and collections queue, working directly with employers, carriers, and internal teams to keep premium payments current and enrollments accurate.
What they're looking for
- 2+ years of direct experience in billing, collections, accounts receivable, or a similar operations role, ideally in a high-growth or high-volume environment
- Demonstrated success managing a high-volume queue independently, with strong prioritization and follow-through
- Excellent judgment — comfortable making case-by-case decisions on collections and escalation without needing step-by-step direction
- Strong analytical skills, comfortable reconciling invoices, payments, and ledgers to identify and explain discrepancies
- Well-developed written and verbal communication skills, including comfort delivering difficult financial conversations to customers
- Bachelor's degree required
More about this role
We’re on the lookout for an Operations Specialist, Billing and Collections to join Thatch. This role is vital for our company — you’ll own the day-to-day resolution of Thatch’s billing and collections queue, working directly with employers, carriers, and internal teams to keep premium payments current and enrollments accurate. Thatch bills employers monthly for member premiums and fees, and this role is responsible for chasing down overdue invoices, resolving coverage corrections, and making judgment calls on when to follow up, escalate, or extend flexibility to an employer. We’re looking for someone with direct billing or collections experience who has thrived managing a high-volume queue, can operate independently with minimal oversight, and exercises strong judgment balancing collection outcomes against the member and employer experience. This role entails consistent communication with employers, carriers, and nearly every internal Thatch team, and offers the opportunity to build and refine the SOPs our collections process runs on as we scale.
- Own and manage a high-volume queue of billing and collections tasks, resolving overdue invoices and unpaid PEPM charges with...
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