Thatch is an all-in-one platform that makes it easy to offer the most personalized healthcare experience to your employees using an ICHRA. Backed by General Catalyst, Index and GV.
About the role
Every employer that joins Thatch has to be verified before their team can get covered — confirming the business is legitimate and its owners are who they say they are before any money moves. That verification function is growing in scope and volume, and it still runs more on institutional knowledge than documented process.
What they're looking for
- 5+ years in compliance, KYB/KYC, fraud/risk, or trust & safety operations, including direct experience reviewing business or identity verification documentation
- Experience writing and maintaining SOPs, runbooks, or source-of-truth documentation for an operational process — not just following one someone else wrote
- Track record working cross-functionally with Product and/or Engineering to diagnose process failures and scope fixes, not just flag them
- Comfort making and documenting judgment calls on ambiguous or high-risk cases within a compliance framework
- Bachelor's degree or equivalent practical experience
- Comfort working across multiple systems day to day (admin tools, data/query tools like SQL or Metabase, ticketing platforms, and similar review platforms)
More about this role
Every employer that joins Thatch has to be verified before their team can get covered — confirming the business is legitimate and its owners are who they say they are before any money moves. That verification function is growing in scope and volume, and it still runs more on institutional knowledge than documented process.
This role exists to change that. You'll own KYB/KYC case review and turn the way the team works into something durable: clear runbooks, source-of-truth documentation, and a defined framework for handling exceptions, so quality doesn't depend on who's on shift. You'll partner directly with Product and Engineering to fix the friction points driving manual review, with the explicit goals of raising the automated approval rate, cutting manual review time, and making exception handling predictable rather than ad hoc.
This is a builder's role: real ownership over a function still taking shape, and direct influence over the product and policy decisions that shape it. The mandate right now is process ownership and rigor — but as you build a track record in the seat, there's room to grow, potentially into leading the team down the line. If you like the mix of hands-on...
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