Thatch is an all-in-one platform that makes it easy to offer the most personalized healthcare experience to your employees using an ICHRA. Backed by General Catalyst, Index and GV.
About the role
Thatch is building a healthcare system people love, and getting people’s money right — every deduction, every invoice, every payroll cycle — is foundational to earning that trust. This role will focus on execution within a key operations function, supporting operational OKRs and day-to-day queue management. We’re seeking a candidate with a proven track record of executing at a high level in fast-growing startups, leveraging data and process for impactful results.
What they're looking for
- 4-7 years of experience in operations, financial/payroll reconciliation, or management consulting, with a track record of solving complex, ambiguous problems independently
- Strong analytical skills and comfort working directly with financial and payroll data to identify discrepancies and root causes
- Demonstrated success designing or improving reconciliation, audit, or financial control processes
- Strong judgment — able to make sound decisions on ambiguous or high-stakes cases without heavy oversight
- Experience partnering with Engineering to translate operational pain points into tooling or automation requirements
- Bachelor’s degree required
More about this role
Thatch is building a healthcare system people love, and getting people’s money right — every deduction, every invoice, every payroll cycle — is foundational to earning that trust. This role will focus on execution within a key operations function, supporting operational OKRs and day-to-day queue management. We’re seeking a candidate with a proven track record of executing at a high level in fast-growing startups, leveraging data and process for impactful results. This individual must possess the ability to dive deep into the details of daily execution and maintain consistency in a continuously evolving environment.
A critical focus area for the team is the ongoing reconciliation of our payment infrastructure. This complex function is vital for financial accuracy and stability. Its efficient management directly and positively impacts our members, driving trust and satisfaction through seamless and accurate financial experiences.
You’ll sit at the intersection of Operations, Engineering, and Finance: reviewing payroll deductions before they reach employers, tracing discrepancies back to root cause, and partnering with Engineering to automate away the reconciliation work that...
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