thatgamecompany is a game studio dedicated to creating timeless interactive entertainment that inspires human connection worldwide. Critically acclaimed games Journey, Flower and flOw. Backed by Kleiner Perkins.
About the role
You are the first point of contact when technology gets in the way of someone's work. You'll own tier-1 support end to end — triaging requests, resolving what you can on the spot, and escalating cleanly to Technical Support Operations when you can't. It's a hands-on role on a small, high-trust team, and the quality of your work is felt studio-wide every day. You'll support artists, designers, engineers and operations staff, so your queue ranges wider than a typical corporate service desk.
What they're looking for
- 1–3 years in IT support, service desk, or comparable hands-on technical support
- Working knowledge of macOS and Windows in a managed environment, with comfort around MDM, identity and SSO, and endpoint tooling
- Comfort administering SaaS platforms, not just using them — group-based entitlement, SCIM provisioning, and least-privilege judgment on access requests
- A solid grasp of the everyday stack: Google Workspace or Microsoft 365, Slack, VPN, and ticketing systems
- Basic network troubleshooting — Wi-Fi, DNS, DHCP, and general connectivity
- Clear, patient written and verbal communication with non-technical colleagues. You explain rather than jargon
More about this role
Onsite/hybrid — Los Angeles area, within commuting distance of El Segundo, CA
You are the first point of contact when technology gets in the way of someone's work. You'll own tier-1 support end to end — triaging requests, resolving what you can on the spot, and escalating cleanly to Technical Support Operations when you can't.
It's a hands-on role on a small, high-trust team, and the quality of your work is felt studio-wide every day. You'll support artists, designers, engineers and operations staff, so your queue ranges wider than a typical corporate service desk.
Own the front line — intake, triage, and first response for all IT requests across chat, ticketing, and walk-ups.
Resolve the highest-volume work directly: access and permission grants across Okta, Google Workspace, Slack, Atlassian, and our wider SaaS estate; license and seat requests; MFA, VPN, and connectivity; software installs; printer and peripheral setup.
Support the development toolchain and hardware — Perforce, Xcode, and Unity setup, build troubleshooting, console dev kits, the shared test-device fleet, and platform-store accounts (App Store Connect, Google Play Console, Steamworks).
Provision, image, and hand...
Browse similar: Startup jobs · Remote jobs