Who we are: Through a partnership-based approach, Coterie helps insurance professionals unlock untapped revenue in the small commercial space. Backed by a16z.
About the role
Coterie is redefining how small businesses experience insurance, and we are looking for a Property Claims Manager, to lead and elevate our property claims handling. This is a critical leadership role responsible for the oversight of first party property claims handling. In this leadership role, you’ll oversee internal and external vendor performance, facilitate the resolution and management of complex and volume losses, manage vendors, and drive strategic improvement across the Property portfolio.
What they're looking for
- 7+ years in subject matter specific claims in a desk adjusting environment (MGA, insurer, or TPA environment)
- Experience managing desk adjusting, property claims teams
- Experience managing a team or directly handling field adjusting, property claims teams/vendors
- Demonstrated success in managing TPAs, counsel, and claims vendors
- Advanced knowledge of property coverage forms, claim management strategies, and jurisdictional nuances
- Strong leadership, analytical, and communication skills, with the ability to influence across functions
More about this role
Coterie is redefining how small businesses experience insurance, and we are looking for a Property Claims Manager, to lead and elevate our property claims handling. This is a critical leadership role responsible for the oversight of first party property claims handling. In this leadership role, you’ll oversee internal and external vendor performance, facilitate the resolution and management of complex and volume losses, manage vendors, and drive strategic improvement across the Property portfolio. You'll work cross-functionally with internal stakeholders and external partners to drive best-in-class outcomes and ensure strategic, compliant, and efficient resolution strategies are implemented.
- Provide strategic oversight and technical direction for first-party property claims, including accelerated, large, and/or high-exposure losses.
- Monitor and manage third-party administrator (TPA) performance, including audits, performance scorecards, escalation handling, and process adherence.
- Support adjusters and partners on coverage analysis, coverage determination, subrogation, and resolution strategy.
- Refine and maintain reserve best practices, authority levels, and resolution...
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