Startups

Club Operations Director

The Playbook · Redwood City, CA · On-site

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About The Playbook

The Playbook is a sports performance app and a web-based dashboard that quantifies mental health status, tracking stress, well-being, and resilience. By providing a quantifiable snapshot of team and individual well-being, The Playbook can help organizations... Backed by Techstars.

About the role

You are responsible for transforming your wellness spaces into magnetic destinations—high-performing, life-enhancing hubs that offer something guests can’t find anywhere else. You will set the stage for vitality and longevity, ensuring our spaces are the first choice for both essential recovery rituals and high-impact wellness transformations.

What they're looking for

  • 5+ years of experience managing fitness or wellness center operations at large campuses, country clubs or boutique wellness spaces
  • 2+ years of experience planning and executing tenant engagement programs and on-site activations
  • Comfortable preparing client-facing meeting agendas, presentations, and communications
  • Experience overseeing multiple service lines (e.g., fitness, events, hospitality, wellness, or tenant experience) is a plus
  • Skilled in driving revenue and efficiency through utilization planning, staffing models, and resource management
  • Comfortable partnering cross-functionally with Sales, Marketing, and key stakeholders to deliver an exceptional experience
More about this role

Benefits: FREE employee-only medical coverage, a 4% employer 401(k) match, and FREE short-term disability. Other incredible benefits HERE.

Work Hours: Monday-Friday flexibility required typically between 8:00am - 6:00pm.

Your mission is to set the stage for a transformative guest journey across an entire campus. You don't just manage facilities; you spark vitality, ensuring our wellness spaces serve as a sanctuary for high-performance recovery and authentic human connection. Through exceptional hospitality and thoughtfully curated experiences, you'll help shape a campus where people feel energized, connected, and inspired.

You are responsible for transforming your wellness spaces into magnetic destinations—high-performing, life-enhancing hubs that offer something guests can’t find anywhere else. You will set the stage for vitality and longevity, ensuring our spaces are the first choice for both essential recovery rituals and high-impact wellness transformations.

  • Five-Star Standard: Own the operational heartbeat of your spaces, including a fitness center, outdoor sports facilities, rock climbing wall and pool, by keeping them service-ready. You ensure every environment is primed...

Read the full posting on The Playbook's site ↗

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