Startups

Experience Director

The Playbook · New York City, NY · On-site

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About The Playbook

The Playbook is a sports performance app and a web-based dashboard that quantifies mental health status, tracking stress, well-being, and resilience. By providing a quantifiable snapshot of team and individual well-being, The Playbook can help organizations... Backed by Techstars.

About the role

As the ultimate curator of the site, you are responsible for fueling connection and productivity by leading with a "house proud" mentality. You prioritize clearing the way for your team and tenants alike, ensuring that every operational detail is managed end-to-end so that the complex machinery behind the scenes remains invisible to the guest.

What they're looking for

  • 5+ of experience in hospitality, workplace experience, amenity operations, event programming, or community-led environments, with exposure to commercial real estate strongly preferred
  • Demonstrated experience leading high-performing teams
  • Experience fully owning and managing budgets, and interpreting financial performance to inform operational and strategic decisions
  • Proven experience creating and presenting operational and financial reporting that summarizes key metrics, trends, and business impact
  • Proficient in corporate communication technology such as Google Suite and Slack
  • Comfortable using new and evolving technology systems for membership management
More about this role

Benefits: FREE employee-only medical coverage, a 4% employer 401(k) match, and FREE short-term disability. Other incredible benefits HERE.

Work Hours: Monday-Friday anytime between the hours of 8:00am - 6:00pm with flexibility required to support events.

Your mission is to own the strategy, integration, and execution of the building experience and asset performance at One Liberty Plaza.. You will lead the pre-opening phase, oversee the eventual launch and evolution of the amenity spaces, and bring programming, operations, and partnerships together into one cohesive, hospitality-driven experience. Through strong leadership and collaboration, you will build a connected, high-performing community that delivers measurable value to tenants, ownership, and the asset.

As the ultimate curator of the site, you are responsible for fueling connection and productivity by leading with a "house proud" mentality. You prioritize clearing the way for your team and tenants alike, ensuring that every operational detail is managed end-to-end so that the complex machinery behind the scenes remains invisible to the guest. In this fall’s pre-opening phase, you are the face of hospitality for high-stakes...

Read the full posting on The Playbook's site ↗

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