The Playbook is a sports performance app and a web-based dashboard that quantifies mental health status, tracking stress, well-being, and resilience. By providing a quantifiable snapshot of team and individual well-being, The Playbook can help organizations... Backed by Techstars.
About the role
You translate training plans and fitness schedules into seamless workouts. You manage all session logistics—from preparing equipment to coordinating smooth exercise transitions—ensuring even high-intensity classes run efficiently. By staying organized and calm under pressure, you maintain a professional, premium environment where clients can focus entirely on their training.
What they're looking for
- Proven experience delivering five-star service in high-volume or high-touch environments
- Effective problem-solver, resolving complex issues quickly while protecting the guest experience
- Comfortable partnering cross-functionally with key stakeholders to deliver an exceptional experience
- Tech-savvy, with experience using booking, scheduling, and collaboration tools (Google Workspace, Slack, event platforms)
- Adaptable and confident learning new systems for membership and program management
More about this role
Benefits: FREE employee-only medical coverage, a 4% employer 401(k) match, and FREE short-term disability. Other incredible benefits HERE.
Work Hours: Monday–Friday. Schedules will fall within the facilities' hours of operation (7:00 AM–7:00 PM). Typical shifts include 7:00 AM–3:00 PM or 11:00 AM–7:00 PM, but schedule flexibility is required.
Your mission is to be the motivational anchor of the fitness experience across an entire campus, ensuring the seamless delivery of every workout and coaching session. You set the stage for our members’ vitality, ensuring every weight, mat, and recovery tool is positioned with house proud precision. By owning the energy and flow of the fitness floor, you provide the expert foundation that fuels your members' physical performance and personal bests from the moment they begin their first set.
You translate training plans and fitness schedules into seamless workouts. You manage all session logistics—from preparing equipment to coordinating smooth exercise transitions—ensuring even high-intensity classes run efficiently. By staying organized and calm under pressure, you maintain a professional, premium environment where clients can focus entirely...
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