About TheGuarantors
TheGuarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters. Backed by Partech Partners.
About the role
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What they're looking for
- Manage a pipeline of deals and proactively follow up with customers in order to move deals forward and drive revenue
- Communicate with customers via phone and email in a wide range of situations that each require a unique approach
- Gather data on customer communications and engagement to fuel our never-ending quest to improve the user experience
- Bachelor’s degree in a related field or equivalent experience
- A roll up your sleeves mentality with excitement to research and learn what you don’t know
- Empathy, integrity, and a sense of humor!
More about this role
We’re adding a Customer Success Analyst (Mandarin Speaking) to our team to help us guide renters in qualifying for their dream homes, as we continue to expand rapidly across the country.
What You’ll Do
- Manage a pipeline of deals and proactively follow up with customers in order to move deals forward and drive revenue
- Communicate with customers via phone and email in a wide range of situations that each require a unique approach
- Gather data on customer communications and engagement to fuel our never-ending quest to improve the user experience
What You Bring
- Bachelor’s degree in a related field or equivalent experience
- A roll up your sleeves mentality with excitement to research and learn what you don’t know
- Empathy, integrity, and a sense of humor!
- Highly organized and detail-oriented
- Customer-centric mindset
- Possess a team-oriented attitude
- Strong math and analytical skills
- Must be able to multitask and be highly adaptable to change
- Ability to work during business hours (8 hour workday between 9 a.m. - 6 p.m. Eastern Standard Time) and work one weekend day per week with one day off during the week (5-day work week)
- Excellent written and verbal...
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