Thrive is a leading behavior change technology company founded by Arianna Huffington in 2016 with the mission to end the stress and burnout epidemic. Backed by Kleiner Perkins and IVP.
About the role
We are hiring a Customer Success Manager to own a portfolio of named TST accounts end to end. You will be the clients primary partner from launch through renewal: running implementation and integration, reporting on progress, leading business reviews, and growing the relationship over time.
What they're looking for
- A bachelor’s degree or equivalent relevant professional experience
- At least five years of demonstrated success in customer success, account management, or a comparable client-facing role, ideally including two or more years at a SaaS technology company
- Experience independently owning named accounts within a SaaS, health technology, or enterprise services organization
- Experience carrying or directly contributing to a renewal or growth target
- Strong executive communication and presentation skills, including experience leading business reviews
- The ability to manage multiple client workstreams and competing deadlines with a high degree of organization and accountability
More about this role
Thrive for Support Teams (TST) is a dedicated area of our business focused on frontline support organizations, primarily contact centers and the teams that support them inside large enterprises. We’ve built purpose-built software for these users, designed around how they actually work and what wellbeing looks like in a high-volume, high-pressure environment.
We are hiring a Customer Success Manager to own a portfolio of named TST accounts end to end. You will be the clients primary partner from launch through renewal: running implementation and integration, reporting on progress, leading business reviews, and growing the relationship over time.
TST has clear process and structure already in place, and we are actively building on it. You will inherit a working foundation, not a blank page, and we are looking for someone detail oriented enough to keep things moving day to day while making the process sharper as they go. This role is a strong fit for someone who likes owning the full arc of a client relationship, is comfortable learning a technical product quickly, and wants clear ownership of their book of business.
Who You Are
- You are an end-to-end relationship owner. You enjoy...
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